Although this provides a good (and ironic) starting point for discussion, how we define engagement as related to learning is much more complex. So much so, that it is the focus question of a survey by Tracy King (Chief Learning Strategist of InspirEd) and Aaron Wolowiec (Founder and President of Event Garde). It is also a question that anyone responsible for designing an effective learning experience, or participating in one for that matter, should be asking themselves.
In this episode of the Leading Learning Podcast, Jeff Cobb and Celisa Steele discuss the topic of learner engagement, including what it is and a 3-part framework for fostering it.
Listen to the Show
Read the Show Notes
00:18 –Co-hosts Jeff Cobb and Celisa Steele preview that the topic of discussion in this Leading Learning podcast episode will be focused on learner engagement.
00:44 – A reminder to check out the upcoming Leading Learning event, Learning • Technology • Design (LTD) to be held May 18-19, 2016 in Arlington, VA. The event is designed specifically to help professionals in the business of continuing education and professional development find new and better ways to engage learners and create lasting impact through the effective use of technology.
01:55 – Jeff and Celisa share that the topic of engagement came up because of their recent conversation with Tracy King and Aaron Wolowiec who have a “What is engagement?” survey out right now. They strongly encourage taking a few minutes to complete the short survey before listening to the podcast. If you aren’t able to complete the survey, take a few moments to think about how you would define engagement.
03:20 –Celisa shares how she defines engagement and starts by citing the definition from the Merriam-Webster dictionary—a promise to meet or be present at a particular place and time. She explains that this is the bare minimum that we would hope for related to learner engagement and talks about how, ideally, learners would be fully present and actively participate in the learning experience.
05:22 – Jeff builds on Celisa’s definition saying that he defines engagement as a bridge between motivation and learning.
06:17 – The point is made that engagement can happen in any environment, whether physical or digital because fundamentally everything is the same.
07:14 – Jeff stresses that engagement is not equivalent to social interaction and that you can’t always see engagement.
08:12 – Jeff shares some examples to explain how the barriers and benefits related to engagement might differ based on the context.
09:52 – A discussion about what organizations can do to foster or encourage (not create) engagement. The first thing Celisa and Jeff say you need to do is to make sure the experience is relevant (which you can do by observing or by directly asking).
12:12 – Jeff adds that when observing, you need to create scenarios to do this and collect data over time. Related to asking, he says you need to do so artfully because asking certain questions won’t yield useful data.
13:40 –Celisa and Jeff say the second component to foster engagement is to build ways that encourage learners to take action and focus that action so that they can apply, elaborate on the knowledge, and make connections (i.e. discussion groups, relevant independent work).
16:27 – Additional tips to engage learners such as a well-chosen question and note-taking by hand rather than typing. Jeff also talks about the idea of learner responsibility and says that this needs to be a cultural shift in organizations.
18:26 –The third component to building engagement involves making it possible for the learner to see results/outcomes and to provide meaningful feedback around those. Celisa adds that if you pose a powerful question, it’s helpful to give substantive feedback related to the learner’s response.
19:50 –Implications related to this framework for achieving engagement:
- Organizations need to be much more intentional in thinking about how they foster engagement
- You have to model engagement with facilitators/teachers so that they can do it effectively with learners down the line
- If you are a serious learning provider/practitioner, you need to be engaged in reflection around your own learning experiences
22:29 – Celisa adds that the three points they covered that set the stage for engagement all need to be wrapped within a context of iteration.
23:21 – Jeff encourages you to mentally or physically take some notes about not only what was discussed on this podcast, but also how you are going to apply this to your day-to-day work and what results you are going to be looking for.
23:51 – Wrap-Up
A reminder to check out the upcoming Leading Learning event, Learning • Technology • Design (LTD) to be held May 18-19, 2016 in Arlington, VA.
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25:50 – Sign off